Warranty Coverage
Our Warranty Promise
We stand behind every sauna we sell with comprehensive warranty coverage. Your satisfaction and the longevity of your sauna are our top priorities.
Coverage Details
1-Year Free Warranty
Duration: 1 Year
Comprehensive coverage includes all parts and labor for any manufacturing defects. This includes control panels, main control boxes, audio systems, lighting, heaters, steam generators, and any shipping damage or missing parts.
Lifetime Limited Warranty
Duration: Lifetime
After the first year, we offer lifetime limited warranty on the structural integrity and wood quality of your sauna. This ensures your investment is protected for decades to come with proper maintenance.
What's Covered
- ✓ Manufacturing defects and structural issues
- ✓ Heating element failures
- ✓ Electrical component malfunctions
- ✓ Door hardware and glass defects
- ✓ Wood treatment and finish issues
What's Not Covered
- • Normal wear and tear
- • Misuse or improper maintenance
- • Damage from weather exposure beyond normal use
- • Modifications or repairs by non-authorized technicians
Making a Warranty Claim
- Contact our customer service team as soon as you notice an issue
- Provide photos and detailed description of the problem
- Our team will assess and arrange a convenient repair or replacement
- We'll handle all aspects of the warranty repair at no cost to you
Need Warranty Support?
Contact Our Support Team